First, refer to the instructions provided and check your Bouncy Castle is set up correctly, make sure that the small outlet tube* is tied up tight throughout use. The item has a long material tube that you attach to the fan, and a small tube that should be tied up tight. This small outlet is to aid deflation. Don’t worry, air will escape through the seams of the inflatable and small holes made in the material.
BeBop Bouncy Castles are domestic inflatables and they will feel different to a bouncy castle that you may have hired or used at a public event. Domestic inflatables are made from lighter material and won’t feel as solid when fully inflated. Areas of low air volume such as beams and the basketball hoop will feel softer and easy to bed or squash. This is normal and nothing to worry about.
*smaller BeBop models may not have an outlet.